Thank you for choosing thechosencup.online. Our Cancellation and Return Policy is designed to provide you with a clear understanding of the procedures and conditions related to canceling orders and returning products.
Cancellation Policy
1. Order Cancellation Before Shipment:
You may cancel your order before it is shipped. Please contact our customer support team at info@thechosencup.online within 12 hours of placing the order .
2. Order Cancellation After Shipment:
Once an order is shipped, it cannot be canceled. In such cases, please refer to our Return Policy.
Return Policy
1. Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within 2 days of receiving the order. We will arrange for a replacement or issue a refund.
2. Incorrect Product Received:
If you receive the wrong product, please notify us immediately. We will arrange for the correct product to be sent or issue a refund.
3. Change of Mind Returns:
If you change your mind about a purchase, you may return the product within 4 days of receiving it. The product must be unopened, unused, and in its original packaging. Return shipping costs will be the responsibility of the customer.
4. Procedure for Returns:
Contact our customer support team at info@thechosencup.online. to initiate the return process.
Provide your order number, a clear description of the issue, and, if applicable, photographic evidence.
Our team will guide you through the return process, including providing a return shipping address.
5. Replacement/Exchange Delivery Timeframe:
Once the exchange is approved, the replacement/exchange item will be delivered to the customer within 5–7 business days.
6. Refund Process:
Refunds will be initiated within 6–8 business days after we receive and inspect the returned product.
The refunded amount will be credited to the original payment method within 3–5 business days after initiation, depending on your bank or payment provider.
Conditions for Returns:
Products must be returned in their original condition with all original packaging and accessories.
Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part.
Contact Us:
If you have any questions or concerns regarding our Cancellation and Return Policy, please contact us at info@thechosencup.online.
Policy Updates:
We reserve the right to update or modify our Cancellation and Return Policy at any time. Please check this page periodically for any changes.
Thank you for choosing thechosencup.online. We appreciate your trust and strive to provide you with a positive shopping experience.
This document was last updated on 04/10/2025.
